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FREQUENTLY ASKED QUESTIONS
Find all the answers to your burning questions here.
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I'm not sure what service is right for me. Can you help?Certainly! We don't expect you to know whether you need a detailed floor plan, color palette, specification books, or even know what those mean! To learn more about our services we offer, download our Design Service Investment Guide below.
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When should I reach out to you for my design project?Although we can help clients in any stage of the design-build process, the earlier we are involved, the more effective we can be with implementing the vision. Whenever possible, we recommend working with a designer before interviewing contractors so you’ll get estimates that match your scope of work and finish selections.
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Can you just tell me if “this” and “that” go together?Great design doesn’t come from looking at things piecemeal. To provide the best solutions for you, we need to have a deep understanding of your needs, budget, functionality and feasibility. We focus on the details while keeping the big picture in mind, ensuring everything will go together perfectly.
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Do you offer design services outside of the Kansas City area?Yes! With our convenient online platform, you can easily view and access all your design boards from anywhere. Plus, our preferred method of communication is email, allowing you to refer back whenever you need. And for those who prefer face-to-face interaction, we're happy to travel to you for an additional cost.
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How are you different from other flooring companies?We like visuals, so check out the infographic on how we stack up against the competition. (Hint: We provide a lot more value!) Learn more about our flooring services here.
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What can I expect during a flooring consultation?We understand that option overload is a real thing when it comes to re-designing a space, so we've made the process easy for you. What we do is first is sit down with you and discuss what your project is all about. You'll show us around your home in the areas that you'd like new flooring in. Once we get a feel for you, your lifestyle, and design intent, we'll bring in samples for you to explore. We'll explain all the ins and outs of fiber type, face weight, backing, and padding so you know what you're getting. Plus, since we're designers, we'll bring the samples into any room and hold it up against your existing decor to make sure it's a perfect fit for color and style. Then, we'll measure your space and, often times, we'll be able to give you a quote before we leave! We want you to know precisely what you're purchasing, be confident with the style and color, and know exactly how much it's going to cost, no surprises. We pride ourselves in our upfront approach and look forward to servicing your flooring needs! Book a flooring consultation today!
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Do you really offer enough samples to choose from?Yes! While we firmly believe in quality over quanity, we still do have a large selection to choose from. The difference with us is that we hand-select the samples we show you so you don't have to spend time wading through all the ones that don't fit what you're looking for. This saves you time and frustration and you get a completely customized experience. Plus, if you are looking for something unusual or unique, we can often source additional samples for you and have them sent straight to your home. As designers, we want to find the perfect floors for you! Start your flooring journey today by booking a FREE consultation!
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Do you have a showroom or physical location?In order to keep our prices competitive, while still providing you with the best service, we don't maintain a storefront presence. We offer in-home appointments to our local Kansas City clients, and virtual appointments for anyone outside of our driving area. Seeing your space is the only way a designer should ever give you personalized advice on your project. Besides, those flourensent lights in others' showrooms don't correctly show colors! Trust us, nothing is better than seeing samples in your home! Book an appointment with us today!
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